FAQ
For any questions, please feel free to contact us via email: contact@yourdollsx.com
ORDERS AND PAYMENT
Why Choose YourDollsX
The pinnacle of human creativity lies in art. YourDollsX is dedicated to distributing exceptional sex dolls, delivering 100% satisfaction to customers. YourDollsX works exclusively with premium sex doll brands. To determine if a brand meets partnership criteria, YourDollsX independently conducts on-site factory inspections to test quality and innovation before forming any partnership.
- YourDollsX customer service provides both pre-sales and after-sales support.
- YourDollsX offers exclusive repair and maintenance services for sex dolls, including online advice and repair tips.
- YourDollsX is a leader in anti-counterfeiting services.
- YourDollsX provides the most user-friendly and convenient return and exchange policy.
YourDollsX possesses in-depth knowledge of its partner brands' operations, product features, and competitive advantages. To help doll enthusiasts select and purchase the product that suits them best, this information is shared within the sex doll community in a comprehensive written report.
How to Order on YourDollsX
The purchasing process is straightforward:
- Find your favorite doll.
- Add it to the cart. (Before adding your order to the cart, click on customization options to choose different hairstyles/skin tones/breasts for your love doll, etc.)
- Enter your delivery address and pay by credit or debit card.
What Payment Methods Do We Accept?
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PayPal
PayPal is the fastest and safest way to pay online. It allows you to pay for your favorite items at millions of online stores in the U.S.
- Secure: Whether you’re paying bills, sending money, or making a purchase, PayPal works hard to protect your financial information.
- Fast: No need to enter all your financial details every time you make a purchase. Pay quickly with PayPal.
- Easy: Signing up for PayPal is free, and you can make purchases or send money to family and friends in the U.S. using your PayPal balance or bank account with no extra fees.
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Credit Card
We accept credit cards, debit cards (including MasterCard, VISA, American Express, etc.), and bank transfers. If you encounter any issues during the purchasing process, please contact us immediately.
When using credit or debit cards, you will need to provide detailed card information for payment. YourDollsX uses SSL encryption to ensure your card’s security. No third party can access your card information.
SHIPPING AND CUSTOMS
Delivery Time
YourDollsX offers free shipping on all sex dolls. Once your order is placed, your doll will arrive within 1 to 2 weeks.
- 1 to 2 days for order processing
- 7 to 12 days for delivery
Delivery times depend on the shipping destination. Due to COVID-19, delivery delays may occur.
Is the Package Discreet?
Yes, YourDollsX ensures that all sex dolls are packed in plain brown boxes with no labels, descriptions, or branding.
How Can I Track My Order?
After shipment, we will send you the tracking number via email. You can use the tracking number to check your order status online. If you encounter any issues, please contact our customer service team.
Customs Clearance
Customs fees are already included in the price of the doll. You don’t need to pay any additional fees. YourDollsX handles all customs clearance processes.
Will I Be Notified Before Delivery?
Yes, the shipping company will contact you by phone or email to arrange delivery before your package arrives.
RETURN AND REFUND POLICY
Can I Cancel My Order?
Yes, you can cancel your order within 24 hours of purchase. We will issue a full refund. Orders canceled after 24 hours will incur a 10% cancellation fee. Once production or shipping has started, cancellations are not accepted.
Return Policy
Due to the intimate nature of the product, we do not accept returns unless there are quality issues or shipping damages. If there is an issue with your doll, please contact us within 24 hours of receiving your order with photos or videos showing the problem. We will assess the situation and provide solutions such as repairs or replacements.
Refund Policy
Refunds are issued under the following conditions:
- Order cancellation within 24 hours.
- Verified quality issues by our team.
- Shipping damages documented with photos/videos.
Refunds will be processed within 7 business days after approval.
Contact Us
For any inquiries, please email us at contact@yourdollsx.com.